SHIPPING & RETURNS
SHIPPING POLICY
Shipping
All items, unless stated otherwise, will be shipped within 3 - 5 working days of placing your order.
Standard UK shipping is free of charge. Express shipping may be available at an additional charge. Please contact to discuss.
Custom Orders
Custom orders could take approximately 4 - 6 weeks. A more accurate timeframe will be given upon enquiry.
For large custom items, postage will be included in the final price, however, additional shipping options such as collection or local in-person delivery may be available.
International shipping
Due to complications with shipping regulations now the UK has left the EU, I have made the decision to currently only ship to Canada, USA, Austrailia and New Zealand. I am sorry for any disappointment caused, however, I encourage those out of these locations to look for and support local bookbinders in their own country. There are many talented bookbinders worldwide.
RETURN & EXCHANGE POLICY
I hope that you love your order, but if you wish to return your item, please inform me within 14 days of delivery. Refunds/exchanges will not be given after this time.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the order number or proof of purchase.
To start a return/exchange, please contact me at pasgadhbindery@gmail.com
If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
As a small business, I cannot cover the cost of return postage.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If a returned item arrives damaged, a refund or exchange will not be given. I cannot accept responsibility for returned items lost in the post, please ensure you get proof of postage.
You can always contact me for any return questions at pasgadhbindery@gmail.com.
Damages and issues
Please inspect your order upon reception and contact me immediately with photos if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and respond accordingly.